So you have discovered your ROKU remote not working and are now having to use a laptop to control the system. Here are some things to do if your Roku remote not working.
First you should get in touch with the manufacturer of your ROKU Remote or the people who are making the new model of ROKU, especially if they do not have a phone number listed for you. If they don't, then you need to take the next step and call them and ask them how you can contact them, that way they will give you the number for their toll free number.
Second you need to make sure that your ROKU remote is indeed not the problem. After you have done this, there are a few other things you need to do.
Third, if it's not the ROKU remote, then you will need to fix the software of your computer. This means you will need to take out the software or programs that the computer has. This will usually cause your system to reboot and will cause all the programs on your computer to close up, and you will need to restart again.
Fourth, if the problem is not the ROKU remote, then there is a possibility that the problem is with the wrong program or the wrong hardware. If this is the case, then you will need to re-arrange your hardware. To do this, you will need to remove the hardware that you no longer need and then you will need to connect all the wires to each other.
Fifth, if you have the need for a more advanced means of setting your ROKU system, there are hardware upgrades that will enable you to control your ROKU system with a laptop. You can also set it so that you can turn the system off when it is docked to a computer.
It's unfortunate, but if you have decided to make your ROKU system work via your laptop, then you might need to do some things, like disconnecting the laptop if it's an LCD laptop or removing the ROKU if it is a hard drive. However, if you can fix your ROKU with just a basic laptop, then you may be able to have it work via a laptop. For more information go to link roku.com/link